Shipping Policy

At LA MÈRE, we want your order to arrive safely and as quickly as possible. Please read the information below before placing your order.

1. WHERE WE SHIP

We currently ship within Australia.

International shipping may be introduced in the future. If international shipping becomes available, shipping costs, delivery timeframes, customs duties and taxes will be displayed at checkout.

2. ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or Australian public holidays will generally begin processing on the next business day.

During product launches, sales, promotional periods or other periods of unusually high demand, processing may take slightly longer. If there is a significant delay with your order, we will do our best to keep you informed.

3. DELIVERY TIMES

Once your order has been dispatched, estimated delivery times are:

Metro areas: approximately 2–5 business days

Regional areas: approximately 3–7 business days

Remote areas: approximately 5–10 business days

These are estimates only and are not guaranteed delivery dates. Delivery times may vary depending on your location, the courier service, weather, public holidays, peak periods and circumstances outside our reasonable control.

4. SHIPPING COSTS

Shipping costs will be calculated and displayed at checkout before you complete your purchase.

From time to time, LA MÈRE may offer promotional or complimentary shipping. Any applicable shipping promotion will be clearly displayed at the time of purchase.

5. TRACKING

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where tracking is available.

Please allow up to 24–48 hours for tracking information to become active after your order has been dispatched.

If your tracking information has not updated for several business days, please contact us so we can assist.

6. DELIVERY ADDRESS

Please make sure your delivery address is correct before completing your order.

Once an order has been dispatched, we may not be able to change the delivery address.

If an incorrect address is provided and the parcel is returned to LA MÈRE, additional shipping costs may apply before the order can be resent.

This does not limit any rights you may have under the Australian Consumer Law.

7. LOST, STOLEN OR DAMAGED PARCELS

If your parcel appears to be lost, delayed or damaged during transit, please contact us at [CUSTOMER SERVICE EMAIL] with your order number and any relevant photographs or information.

Where appropriate, we will work with the relevant delivery provider to investigate the issue.

If goods are damaged, faulty or otherwise fail to meet the consumer guarantees under the Australian Consumer Law, your legal rights are not affected by this Shipping Policy.

8. AUTHORITY TO LEAVE

Where available, you may be able to select an authority-to-leave option with the delivery provider.

If you choose to have your parcel left unattended, please understand that this may increase the risk of theft or damage after delivery.

However, nothing in this section excludes or limits any rights you may have under the Australian Consumer Law.

9. DELIVERY DELAYS

Occasionally, circumstances outside our reasonable control may cause delays, including:

courier or postal delays
extreme weather
natural disasters
public holidays
peak shopping periods
incorrect or incomplete delivery information
customs or border delays
unforeseen supply or logistics issues

If we become aware of a significant delay affecting your order, we will endeavour to provide an update.

If LA MÈRE is unable to supply an order you have paid for, we will provide an appropriate solution in accordance with Australian Consumer Law.

10. PRE-ORDERS

If an item is available for pre-order, the estimated dispatch timeframe will be displayed on the product page or at checkout.

If your order contains both pre-order and in-stock items, your order may be dispatched together once all items are available unless otherwise stated.

11. AUSTRALIAN CONSUMER LAW

Nothing in this Shipping Policy is intended to exclude, restrict or modify your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. (ACCC)

12. CONTACT US

If you have any questions about your order or delivery, please contact:

LA MÈRE

Email: [CUSTOMER SERVICE EMAIL]

Website: [WEBSITE URL]

We are always happy to help.