Refund Policy

At LA MÈRE, we want you to love your purchase. If something isn’t right, we’re here to help.

 

This policy applies to purchases made through the LA MÈRE website at [your website URL].

 

1. Australian Consumer Law

 

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

 

You may be entitled to a repair, replacement or refund if a product has a problem covered by the Australian Consumer Law.

 

For a major failure, you may generally choose between a refund or replacement. You may also be entitled to compensation for reasonably foreseeable loss or damage.

 

For a minor failure, we may generally choose to repair or replace the product within a reasonable time.

 

Nothing in this policy limits, excludes or replaces your rights under the Australian Consumer Law. 

 

2. Change of Mind Returns

 

In addition to your Australian Consumer Law rights, LA MÈRE offers returns for eligible change-of-mind purchases.

 

To be eligible:

 

• You must contact us within [14 days] of receiving your order.

• The product must be unused and in original, saleable condition.

• The product must be returned with its original packaging, accessories and instructions.

• The product must not show signs of use, damage or wear.

• Proof of purchase is required.

 

Change-of-mind return postage is the responsibility of the customer unless otherwise agreed by LA MÈRE.

 

Once we receive and inspect the returned product, we will confirm whether it qualifies for a change-of-mind refund.

 

3. Breast Pumps & Personal-Use Products

 

For hygiene and safety reasons, wearable breast pumps and other products that come into direct contact with breastmilk or the body cannot be returned for change-of-mind reasons once opened or used.

 

This does not affect your Australian Consumer Law rights if the product is faulty, defective or otherwise fails to meet a consumer guarantee.

 

4. Faulty or Damaged Products

 

If your product arrives damaged or you believe it is faulty, please contact us as soon as reasonably possible at:

 

Email: [support@lamere.com.au]

 

Please include:

 

• Your order number

• Your name

• A description of the issue

• Photos or video showing the problem where applicable

 

We may ask you to return the product so that it can be assessed.

 

We will determine the appropriate remedy in accordance with the Australian Consumer Law.

 

5. Incorrect Items

 

If we accidentally send you the wrong product, please contact us as soon as possible.

 

We will arrange the appropriate return and replacement at no additional cost to you.

 

6. Refunds

 

Where you are approved for a refund, the refund will generally be issued to the original payment method.

 

Processing times may vary depending on your payment provider or financial institution.

 

Original shipping costs may be refundable where required by the Australian Consumer Law.

 

7. Sale Items

 

Sale items remain covered by the Australian Consumer Law.

 

A discount or sale price does not remove your consumer guarantee rights.

 

8. Exchanges

 

We may offer exchanges for eligible change-of-mind purchases where stock is available.

 

If the product is faulty or does not meet a consumer guarantee, we will provide the remedy required by Australian Consumer Law.

 

9. Contact Us

 

For any return, refund or product issue:

 

LA MÈRE

Email: [email]

Website: [website]

ABN: [ABN]