Privacy Policy

LA MÈRE respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, purchase from us, contact us or otherwise interact with LA MÈRE.

Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to LA MÈRE, we handle personal information in accordance with those requirements.

1. Who We Are

LA MÈRE is operated by:

Legal business name: [insert legal entity/name]

ABN: [insert ABN]

Email: [insert email]

Website: [insert website]

2. Information We Collect

Depending on how you interact with us, we may collect:

Name
Email address
Phone number
Billing and delivery address
Order and purchase information
Payment-related information
Customer service communications
Product reviews and feedback
Website browsing information
IP address and device information
Information provided when subscribing to our mailing list

We do not generally need to collect sensitive personal information to process an order.

3. How We Collect Information

We may collect information:

When you place an order
When you create an account
When you contact us
When you subscribe to our newsletter
When you submit a review
When you enter a promotion or competition
Through cookies and similar technologies
Through interactions with our website and social media

4. How We Use Your Information

We may use your personal information to:

Process and deliver your orders
Process payments
Provide customer support
Manage returns and refunds
Communicate with you about your order
Improve our products and website
Send marketing communications where permitted
Personalise your experience
Prevent fraud and misuse
Maintain website security
Meet legal and regulatory obligations

We will not use your personal information for unrelated purposes unless permitted or required by law.

5. Marketing

If you subscribe to our marketing communications, we may send you information about:

New products
Promotions
Special offers
LA MÈRE news
Motherhood-related content

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us.

6. Cookies

Our website may use cookies and similar technologies to:

Keep your shopping cart functioning
Remember preferences
Understand website usage
Improve website performance
Measure marketing campaigns
Provide relevant advertising

You can adjust your browser settings to manage cookies. Some website functions may not work correctly if certain cookies are disabled.

7. Third-Party Providers

We may use third-party service providers to operate our business, including providers for:

Ecommerce and website hosting
Payment processing
Shipping and delivery
Email marketing
Analytics
Customer support
Advertising
Fraud prevention

These providers may process information on our behalf.

Some providers may be located outside Australia. Where applicable, we take reasonable steps to handle personal information consistently with our privacy obligations.

8. Payment Information

Payments may be processed through third-party payment providers.

LA MÈRE generally does not store complete credit or debit card details on its own systems.

Your payment information may be handled by the relevant payment provider according to its own privacy policy and security practices.

9. How We Protect Your Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

No online system can be guaranteed to be completely secure.

10. Access and Correction

You may contact us to request access to personal information we hold about you or request that inaccurate information be corrected.

We may need to verify your identity before processing a request.

11. Privacy Complaints

If you believe LA MÈRE has mishandled your personal information, please contact us:

Email: [privacy email]

We will investigate your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal obligations.

The updated version will be published on this page with a revised “Last updated” date.